You may return all items for exchange. All items ship with insurance, please notate any shipping damage as soon as the item is received. Photos, videos, time stamped receipts and signature confirmations will all be helpful in filing any shipping claim if your item arrives damaged.
For any refunds expect to receive your refund within four to six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note, unless the product is defective you are responsible for shipping costs if a return is authorized.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Most of our products include FREE SHIPPING in the Domestic USA. For shipping to Alaska, Hawaii, Puerto Rico, Guam, Mexico or the Caribbean, please contact us for a quote. You are welcome to use the weight and dimensions to calculate your own shipping. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.