Pacific Sun Systems Refund Policy

Refund Policy

REFUND POLICY
We gladly accept all returns for exchange. Exchange requests should be made as soon as possible, but no later than 48 hours after shipment or delivery. If a similar product is not available, a full refund will be issued within 14 business days using the same payment method used at checkout. All items ship with insurance on them. Any damaged shipment should be reported at the time of delivery. Please be sure to gather supporting documents and photos to help expedite any possible insurance claim. Time Dated or Time Stamped photos and videos are very helpful and highly suggested. We agree to pay shipping for any defective or damaged product exchanges.

LITHIUM BATTERIES
All batteries electronics come with a NON-DOA warranty, and will be exchanged if defective. All defective battery claims should be made within 48 hours of shipment or delivery.

DIESEL GENERATORS
All Diesel Generators are tested before shipping, and will arrive in working condition. If an insurance claim for damaged freight is necessary, we will work closely with you to ensure the claim is properly filed in a timely manner.

PLEASE READ CAREFULLY:
The Buyer is responsible for learning the laws in their location regarding the operation of generators (or anything) in their location. We can sell any generator to any customer, how and where you use it could be subject to laws and codes in your location.  All generators are sold by Pacific Sun Systems for stationary, export or off road use unless otherwise noted.  If you need a Tier 4 Generator, you can browse available models HERE.

NOTES, TERMS & CONDITIONS FOR NEW GENERATOR SALES:
**All Taxes, Tariffs and Fees included (No Additional Costs).
**All generators are sold for stationary, export or off road use unless noted or requested by customer.
**Buyer is responsible for learning the laws for operating (of anything, including generators) in their location.
**Sales Tax is only required for Direct Sales paid to Pacific Sun Systems or Pacific Management Group L.L.C.
**Payment for Brokered Sales are made to the OEM Direct via PayPal or Wire Transfer

SOLAR AND SOLAR KITS
All batteries electronics come with a NON-DOA warranty, in addition to their respective manufacturer’s warranty. Most Solar panels have a 25 year output warranty, and most inverters have a 5 year warranty. You can honor the warranty either through us or the manufacturer direct.

RETURNS & EXCHANGE CONTACT INFO
email: sales@pacificsunsystem.com or pacsunsys@gmail.com
chat: Green Box Below
phone: 888.300.2972

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